NEW LUXURY CODE, THE VALUE OF RESPECT

by TERRY JOHNSON, 
Vice Chair International Perfume Foundation & Marketing Expert

Make no Mistake; Selling to Consumers Today is as Difficult as it Has Ever Been, and it Doesn’t Appear it Will be Easing up Anytime Soon. 
With competition so strong from large brick-and-mortar retailers as well as rapidly growing online retail activity, continued success for high value retailers will increasingly depend following these three basic value-marketing fundamentals:

1. Develop a totally value-based business to differentiate you from the competition and persuade growing numbers of high value customers there is greater value in your products than that of other competitive products. 
2. Target consumers who demand more value, will pay more for receiving value, and if satisfied will repurchase again and again.
3. Follow the New Luxury Code, the most important value-marketing fundamental. 

The New Luxury Code is about recognizing and acknowledging the value of ourselves and the world surrounding us. 
It is a continuing reminder of what is important to respect and why; and because of its importance, the New Luxury Code should be part of the value proposition of everyone involved in the high value essential oil distribution chain community from seeds to consumers.

How Can High Value Retailers Express Their Respect for Consumers?

1. Understand what represents value to them and then provide that value. Consumers want natural products, free from GMO and synthetic chemicals. They also want to know more about who produced their products and whether they were produced sustainably.
2. Always treat customers courteously and professionally, even if you disagree with them. Angry customers tell more of their friends about their negative experiences, as opposed to loyal customers sharing positive stories.
3. Establish yourself as an expert in your community. Education empowers retailers by differentiating them from large, powerful competitors, so educate yourself and then educate the community or communities you serve. 

Make sure your customers and the rest of the high value essential oil distribution chain community get the respect they deserve by following the New Luxury Code.
 
Terry Johnson will be teaching marketing starting February 2022

Contact Terry